Responsible Gambling

Our Commitment to Responsible Gambling

At Telbet Casino, we are committed to providing a safe and enjoyable gaming environment. We recognise that gambling should be entertainment, and we take our responsibility to protect our players seriously. We support responsible gambling practices and provide tools and resources to help you maintain control over your gaming activity.

We operate under strict regulatory frameworks in New Zealand and are dedicated to preventing harm. If you have concerns about your gambling or that of someone close to you, we encourage you to reach out for support.

Recognising Problem Gambling

Problem gambling can affect anyone. It's important to recognise the warning signs early. If you notice any of the following behaviours in yourself or others, it may be time to seek help:

• Gambling more frequently or with larger amounts than intended
• Thinking about gambling constantly, even when not playing
• Needing to gamble with increasing amounts of money to achieve the same level of excitement
• Feeling anxious, irritable, or restless when trying to reduce or stop gambling
• Using gambling to escape problems, stress, or negative emotions
• Lying to family members or friends about the extent of your gambling
• Borrowing money or engaging in financial difficulties to fund gambling
• Neglecting work, study, relationships, or other important responsibilities
• Continuing to gamble despite knowing the negative consequences
• Experiencing mood swings or depression related to gambling losses

Self-Assessment Questions

Take a moment to reflect on your gambling habits. Consider these questions honestly:

• Do you gamble to escape problems or relieve stress?
• Have you ever gambled longer than you intended?
• Have friends or family members expressed concern about your gambling?
• Do you find it difficult to stop gambling once you've started?
• Have you experienced financial problems as a result of gambling?
• Have you tried to reduce or control your gambling without success?
• Do you gamble with money that should be used for essential expenses?
• Has gambling affected your mental health, relationships, or work?

If you've answered yes to several of these questions, consider reaching out to a support service. There is no shame in seeking help.

Setting Personal Limits

One of the most effective ways to maintain control over your gambling is to set personal limits before you play. Telbet Casino provides tools to help you manage your gaming responsibly.

Deposit Limits

Set a maximum amount you're willing to deposit into your account over a specified period—daily, weekly, or monthly. Once this limit is reached, you won't be able to deposit further funds until the period resets. Think of this as your gambling budget, just like you would budget for any other form of entertainment.

Loss Limits

Establish a maximum amount you're prepared to lose during a given timeframe. If you reach this limit, your account will be temporarily restricted from further play, helping you avoid chasing losses.

Time Limits

Set a limit on how long you play in a single session. Our platform can remind you when you're approaching your set time limit, allowing you to take a break and reflect on your play.

Wager Limits

You can set a maximum stake per bet. This helps ensure that individual bets remain within your comfort zone and reduces the risk of significant losses in a short period.

All limits can be adjusted through your account settings. We recommend reviewing your limits regularly to ensure they remain appropriate for your circumstances.

Self-Exclusion and Cooling-Off Periods

If you feel you need a break from gambling, Telbet Casino offers self-exclusion and cooling-off options.

Cooling-Off Period

A cooling-off period allows you to temporarily suspend your account for a set duration (typically between 24 hours and several weeks). During this time, you cannot access your account or place any bets. This option is ideal if you need a short break to regain perspective.

Self-Exclusion

Self-exclusion is a longer-term commitment to stay away from gambling. If you choose to self-exclude, your account will be closed and you will be unable to place bets or access your account for an extended period (typically six months to several years, or permanently). Self-exclusion is a serious decision and should be used when you feel gambling has become a problem.

To request a cooling-off period or self-exclusion, contact our support team through our website, or log into your account to access these options directly. Your request will be processed promptly, and funds in your account will be returned to you.

Reality Checks and Session Reminders

Telbet Casino provides reality check notifications to help you maintain awareness during your gaming sessions. These reminders prompt you to reflect on how long you've been playing, how much you've wagered, and whether your gaming is still within your limits.

You can enable session reminders in your account settings. We recommend activating these notifications, as they provide a helpful checkpoint to ensure your gambling remains enjoyable and controlled.

Protection of Minors

Telbet Casino is strictly for adults aged 18 years and over. We have robust age verification procedures in place to prevent minors from accessing our platform. We take child safety seriously and comply with all applicable New Zealand laws regarding the protection of children.

If you're a parent or guardian concerned about a young person's access to gambling sites, we encourage you to speak with them about the risks and to use parental control software on shared devices.

Helpful Resources and Support Services in New Zealand

If you're struggling with gambling, remember that help is available. Several organisations in New Zealand provide free, confidential support:

Gambling Helpline (Te Awhina Huarahi)

Phone: 0800 654 655 (free call, available 24/7)
A free, confidential telephone counselling service for anyone affected by problem gambling, including friends and family members.

Problem Gambling Foundation

Website: www.pgf.nz
Offers free counselling, support groups, and information resources for people struggling with gambling addiction.

Gamblers Anonymous

A self-help group based on peer support and the 12-step model. Meetings are held throughout New Zealand.

CADS (Community Alcohol and Drug Services)

Provides support for people affected by substance use and gambling issues across New Zealand.

How to Get Help

Taking the first step to seek help is a sign of strength, not weakness. Here's what you can do:

• Call the Gambling Helpline: Ring 0800 654 655 to speak with a trained counsellor who can provide immediate support and guidance.
• Visit a support organisation: Contact the Problem Gambling Foundation or Gamblers Anonymous to learn about local support groups and resources.
• Talk to someone you trust: Share your concerns with a friend, family member, or healthcare provider who can offer emotional support.
• See a healthcare professional: Your GP can provide referrals to specialist counselling or treatment services if needed.
• Use our account tools: Set limits, take a cooling-off period, or self-exclude through your Telbet Casino account to take immediate action.

Our Responsible Gambling Tools

Telbet Casino provides a range of tools designed to support responsible gambling:

• Deposit limits: Control how much money you deposit into your account.
• Loss limits: Set a maximum amount you're willing to lose.
• Time limits: Restrict the duration of your gaming sessions.
• Wager limits: Set maximum bet amounts per game.
• Session reminders: Receive notifications about your session activity and time played.
• Cooling-off periods: Temporarily suspend your account for reflection and recovery.
• Self-exclusion: Close your account for an extended period or permanently.
• Account history: Review your betting and deposit history to monitor your activity.

All of these tools are available through your account settings. We encourage you to use them as part of your responsible gambling strategy.

Additional Information

For more details about how we protect your data and our terms of service, please visit our Privacy Policy and Terms and Conditions.

Gambling should be fun and entertaining. If it stops being enjoyable, or if you're concerned about your gambling habits, please reach out for support. We're here to help, and so are the many organisations dedicated to supporting people affected by problem gambling in New Zealand.