Terms & Conditions

1. Introduction & Acceptance of Terms

Welcome to Telbet Casino. These Terms & Conditions govern your use of our website, mobile application, and all services provided by Telbet Casino (referred to as "we," "us," "our," or "Telbet Casino"). By accessing and using Telbet Casino, you agree to be bound by these terms in their entirety. If you do not agree with any part of these terms, you must not use our services.

Telbet Casino is committed to providing a safe, fair, and responsible gaming environment. These Terms & Conditions should be read in conjunction with our Privacy Policy and Responsible Gambling Policy.

2. Eligibility

By using Telbet Casino, you confirm that you are at least 18 years of age or the age of majority in your jurisdiction, whichever is greater. In New Zealand, this means you must be 18 years of age or older.

You represent and warrant that:

• You are of legal age to gamble in your jurisdiction
• You are not prohibited by law from accessing or using gambling services
• You are not self-excluded from any gaming operator
• You are not subject to any court order or legal restriction preventing you from gambling
• All information you provide is accurate, truthful, and up to date

Telbet Casino reserves the right to verify your age and identity at any time. Failure to provide valid proof of age may result in account suspension or termination.

3. Account Registration & Verification

To use Telbet Casino, you must create an account by providing accurate personal information. You agree to:

• Provide truthful, accurate, and complete information during registration
• Maintain and promptly update your account information
• Keep your login credentials confidential and secure
• Accept responsibility for all activities that occur under your account
• Not create multiple accounts or share your account with others

Telbet Casino may request identity verification documents, including government-issued identification and proof of address. You must provide these documents promptly to comply with anti-money laundering (AML) and know-your-customer (KYC) regulations.

Account verification is mandatory before you can withdraw funds from Telbet Casino. We may refuse to process withdrawals if verification is incomplete or information is inconsistent.

4. Deposits & Withdrawals

Deposits: Telbet Casino accepts deposits through various payment methods available on our website. All deposits must be made by you using your own payment method. Deposits made using another person's payment method are prohibited and may result in account suspension and forfeiture of funds.

Deposits are processed in real-time, though processing times may vary depending on your payment provider. Telbet Casino is not responsible for delays caused by external payment processors.

Withdrawals: Withdrawal requests can be submitted through your account dashboard. Withdrawal processing times vary depending on your chosen withdrawal method but typically range from 1 to 5 business days.

• Withdrawals must be made to the same payment method used for deposits, unless otherwise approved by Telbet Casino
• All account verification requirements must be completed before withdrawal requests are processed
• Telbet Casino reserves the right to refuse a withdrawal if it suspects fraudulent activity or violation of these terms
• Minimum and maximum withdrawal limits apply and are displayed on our website
• Withdrawal fees may apply depending on your chosen payment method

5. Bonus Terms & Wagering Requirements

Telbet Casino offers various bonuses and promotions subject to specific terms and conditions. All bonus offers are:

• Available only to eligible players as specified in the promotion terms
• Subject to wagering requirements that must be met before bonus funds or winnings can be withdrawn
• Non-transferable and valid only for the eligible player
• Forfeitable if account activity ceases or terms are violated

Wagering requirements specify the amount you must wager before bonus funds become eligible for withdrawal. For example, a bonus with a 35x wagering requirement must be wagered 35 times its value. Only wagers on eligible games count toward meeting wagering requirements. Certain games may contribute less or not at all toward wagering requirements.

Telbet Casino reserves the right to modify, suspend, or cancel any bonus or promotion at any time without notice. Bonuses expire according to the terms of the specific promotion.

6. Prohibited Activities

You agree not to engage in any of the following activities while using Telbet Casino:

• Using Telbet Casino if you are self-excluded from gambling services
• Creating multiple accounts or sharing accounts with other users
• Using payment methods that are not in your name
• Engaging in fraud, money laundering, or any illegal activity
• Attempting to manipulate games, exploit software vulnerabilities, or use bots or automated tools
• Harassing or abusing staff, other players, or third parties
• Accessing Telbet Casino through prohibited geographic locations or VPN services
• Collusion or cheating with other players or staff members
• Gambling with money obtained through illegal means or for the purpose of money laundering

Violation of these prohibitions may result in account suspension, forfeiture of funds, and referral to law enforcement authorities.

7. Limitation of Liability

To the fullest extent permitted by law, Telbet Casino shall not be liable for:

• Any indirect, incidental, special, or consequential damages arising from your use of or inability to use our services
• Loss of profits, data, or revenue related to your gambling activity
• Technical failures, downtime, interruptions, or service disruptions beyond our reasonable control
• Actions taken by third-party payment providers, ISPs, or telecommunications companies
• Your failure to maintain confidentiality of your account credentials

Telbet Casino's total liability to you for any claim arising from these Terms & Conditions shall not exceed the amount you have deposited into your account in the 12 months preceding the claim.

Some jurisdictions do not allow the limitation of liability, so this limitation may not apply to you.

8. Account Closure & Self-Exclusion

Account Closure: You may close your Telbet Casino account at any time by contacting our customer support through our website. Upon closure, you will receive any remaining account balance, provided all verification requirements are met and no account disputes exist.

Self-Exclusion: If you believe you have a gambling problem or wish to exclude yourself from gambling services, Telbet Casino provides a self-exclusion feature accessible through your account settings. Self-exclusion:

• Prevents you from accessing your Telbet Casino account for a minimum period of your choosing (7 days, 30 days, or longer)
• Cannot be reversed during the self-exclusion period
• Is recorded and shared with other licensed operators in New Zealand as required by regulation

For additional support with responsible gambling, please visit our Responsible Gambling page or contact the Gambling Commission for resources and assistance.

9. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of New Zealand. You irrevocably submit to the exclusive jurisdiction of the courts of New Zealand.

Dispute Resolution: If a dispute arises between you and Telbet Casino, we encourage you to contact our customer support team through our website to attempt resolution informally.

If informal resolution is unsuccessful, the dispute will be subject to the dispute resolution procedures outlined by the relevant gaming regulator in New Zealand. You may escalate complaints to the appropriate gaming authority if you believe Telbet Casino has breached applicable gaming laws or regulations.

By using Telbet Casino, you agree that any legal proceedings will be conducted in English.

10. Changes to Terms

Telbet Casino reserves the right to modify these Terms & Conditions at any time. Significant changes will be communicated to you via email or through a prominent notice on our website.

Your continued use of Telbet Casino following the posting of revised Terms & Conditions constitutes your acceptance of those changes. We recommend reviewing these terms regularly to stay informed of any updates.

Changes will not apply retroactively to disputes or claims that arose prior to the effective date of the change.

Contact & Further Information

If you have questions about these Terms & Conditions or require further information about Telbet Casino's services and policies, please contact us through our website or refer to our Privacy Policy and Responsible Gambling Policy.

Last updated: January 2025